RETURNS & REFUNDS POLICY

 

If you are not satisfied with your purchase, or simply change your mind, then you can return your item within 14 days of receiving your order by following the returns process below:

 

Please contact us at michelledenchjewellery@gmail.com quoting your order number for instructions on how to return your item.

 

The item you wish to return must be unused and in the same condition that you received it in. It must also be in the original packaging provided (pouch, card, box or bag). Items that appear worn or used will not be refunded and will be returned to the customer.

 

Our policy lasts 14 days. The purchased item you wish to return must be received by us within 14 days of receiving your order.

 

NON RETURNABLE GOODS

The law allows that several types of goods are exempt from being returned. Please note that we DO NOT accept returns on earrings for pierced ears due to hygiene. However exceptions may be made if a customer contacts us as soon as the item is received and the item is returned sealed in the condition it was shipped. We reserve the right to offer exchange only on these items.

 

All products are covered by our standard 6 month warranty to cover any manufacturing defects. Please note the warranty is void if any damage is incurred by the customer, including any damage caused by perfumes, bleaching, heat exposure and general wear and tear. Any lost items cannot be replaced or refunded.

 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund and are sent a replacement item, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Any items that do not reach us are the responsibility of the customer.

 

REFUND POLICY

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

 

INTERNATIONAL RETURNS

Please ensure that you state you are "returning to seller" in the reason for export field on your postage label. You must also state that the item is of no retail value, as we can not accept customs charges to receive your return. We strongly recommend using a tracked and shipped service for return as we cannot refund/exchange items that don't reach us safely. All shipping costs are the responsibility of the customer. Please note we do NOT refund international customs taxes and sales charges.

 

If returning a faulty item from abroad that is within the 14 day returns period we will cover return postage if agreed beforehand and is deemed faulty upon inspection when it has arrived to us, but we cannot pay more than £15 for return postage at any one time, if the cost for return is over £15 the customer is liable for the extra charge.

 

If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy.

 

PARTIAL REFUNDS

There are certain situations where only partial refunds are granted. If your item is not eligable for a full refund because it does not meet the criteria (such as being returned without original packaging), we reserve the right to offer a partial refund.

 

LATE OR MISSING REFUNDS

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at michelledenchjewellery@gmail.com

 

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Sales prices are applicable from the point of announcement and advertisement. Items purchased at full RRP are not applicable to be discounted after payment has been taken.

 

Promotional codes: Only one promotional code can be used at a time. Gift cards cannot be used alongside any other promotional codes.

 

EXCHANGES

We only replace items if they are defective or damaged. Please send us an email at michelledenchjewellery@gmail.com for instructions on how to return your item.

 

It is possible that any damage incurred by the customer from mis-use could be repaired for a fee. Please contact us at michelledenchjewellery@gmail.com to see how we can help.

 

Tarnishing or discolouration due to chemical contact or inappropriate cleaning methods or use is not a fault. Please see our care instructions on how to avoid this.

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